Service Advisor
You could be just the right applicant for this job Read all associated information and make sure to apply.ReadingCompetitive Salary | Bonus | Incentives | CommissionMotor Vehicles Technical AwarenessPrivate Medical | Pension | Life AssuranceAre you a customer-focused automotive professional with strong organisational skills and a good level of technical awareness? Were looking for a Service Advisor who can combine their knowledge of motor vehicles with excellent communication and customer service skills to keep a busy service operation running smoothly and efficiently.The OpportunityAs a Service Advisor, smooth daily operation of the Service Reception working within a strong team environment and delivering outstanding customer service to both internal and external customers by way of exceptional communication.Key ResponsibilitiesTo control and maximize service & repair bookings. Interpreting customer’s requirements in a courteous and efficient manner to ensure that all resources required in completing the work are available on scheduleSupport and maintain customers service schedules, MOT and O Licence requirements.Audit job cards (work orders) and associated service documentation for accuracy and adherence to internal and external procedures.Ensure Service / Inspection Documentation are correctly completed and customer defect procedures adhered to.Assist in maintaining a daily flow of quality job cards to Administration for costing/invoicing.Ensure Health & Safety and safe work practices are met at all times within this positions working environment.Check and issue sublet order numbers to specialist / external agents and to arrange / plan such works as requiredRespond to telephone and walk-in enquiries by greeting customer with the appropriate salutationTo validate & update DMS marketing records for existing customers or create record for new customersTo raise job cards for each vehicle, ensuring that all required supporting documentation/checks have been completed and recordedTo promote other services and products to customer as appropriateTo liaise effectively with all the service advisors, parts staff and workshop controllerWhat We’re Looking ForExcellent organisational skillsIdeally a Technical Awareness will be required so as to be able to provide basic advice and estimates to customers, this may not necessarily have been gained within the Commercial Vehicle sector of the Motor Vehicle IndustryFocus on customer needs and satisfaction, sets high standards for quality and quantity, monitor and maintain quality and productivity, work in a systematic, methodical and orderly way, consistently achieve project goalsTechnical awareness of motor vehicles, analytical and administrative skillsAn ability to work as a team player within a busy departmentAn ability to work unsupervised and adhere to strict deadlinesFlexible approach to working hoursInitiates and generates activity and introduces changes into work processes. Makes quick, clear decisions which may include tough choices or considered risksDevelops job knowledge and expertise (theoretical and practical) through continual professional development, demonstrating an understanding of different organisational departments and functions.Ability to use all appropriate modules of the DMS, particularly workshop loading and point of saleShould possess strong self-organisational skillsAbility to work calmly in an environment that can be pressuredWhat’s In It For You?24 days’ annual leaveUp to 5 days’ annual leave carry-overLife AssuranceDuvet DayCompany pension contribution of up to 5%Private Medical InsuranceBonus, incentives and commission schemesMonthly recognition awardsReady for Your Next Move? xwwtmva This is a fantastic opportunity to join a supportive team, develop your skills and build a rewarding career within the automotive industry.Contact Louise at 121 Personnel on or…