Retention Sales Lead: Outbound & Vendor Partnerships

The Economist Group is seeking a Sales and Retention Lead for Customer Engagement Centres to drive outbound telemarketing sales and quality. The role involves managing an outsourced contact centre, collaborating on training, scripting and performance improvements, and contributing to inbound activities.

You will spend time on site at partner sites and in London, with a hybrid working pattern supporting both office and remote work. Experience in sales/retention within contact centres is essential.

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