QA & Compliance Manager

Overview

In this role, you define and embed QA and compliance standards across the end-to-end product lifecycle to ensure digital products are scalable, compliant, and fit for purpose. You’ll shape governance and product delivery practices within a newly formed Product function, enabling repeatable, high-quality offerings. You drive “quality by design” and “compliance by default” while collaborating with product, engineering, and risk functions. The role offers impact across governance, audit readiness, and continuous improvement at scale.

Pay / Benefits

• flexible working options
• hybrid working suitability
• open to part-time arrangements
• inclusive employer
• internal mobility opportunities
• focus on safety and wellbeing

Responsibilities

• Define and implement a product-level QA strategy aligned to the Product Office operating model
• Establish quality gates, acceptance criteria, and release standards across the product lifecycle
• Drive consistency across product design artefacts and delivery outputs
• Introduce scalable QA processes to support repeatable, productised offerings
• Define and enforce compliance frameworks across regulatory requirements, governance standards, and data/security/risk policies
• Ensure alignment with recognised frameworks (e.g., ISO, AWS Well-Architected, data governance) and maintain audit readiness
• Embed QA and compliance into each stage of the product lifecycle (ideation to retirement) and monitor entry/exit criteria
• Define and standardise QA processes, templates, checklists, and governance artefacts; use tooling for automated testing, governance workflows, and reporting
• Identify, assess, and manage quality and compliance risks; establish escalation and remediation processes
• Define and track quality KPIs and drive continuous improvement; manage post-implementation reviews
• Collaborate with Product Managers/Owners, Engineering, Data/Security/Risk, and external partners; act as central QA/compliance authority in Product Office
• Deliver standardised risk registers, audit readiness, and governance artifacts

Key requirements

• Proven experience in QA, compliance, or governance in digital/product/tech environments
• Experience in structured product or delivery lifecycles
• Strong understanding of QA methodologies, risk and compliance frameworks, and NFRs (security, performance, scalability)
• Ability to operate in newly forming/ambiguous environments and build frameworks from scratch

• Stakeholder collaboration and influencing
• Strategic thinking and problem solving
• Adaptability and business acumen
• QA methodologies
• Risk and compliance frameworks
• Non-functional requirements (security, performance, scalability)

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