Store Manager AGA
Were looking for an experienced Store Manager to lead an AGA store, delivering an exceptional customer experience while driving commercial performance and developing a high-performing team.
This is more than a traditional retail management role. Youll bring the AGA brand to life through outstanding service, product demonstrations and events, creating a welcoming and inspiring environment for customers throughout their journey.
Youll have overall responsibility for the day-to-day running and performance of the store, combining strong people leadership with commercial focus and consistently high standards.
This is a store-based role and requires flexibility to work on a rota, including weekends and evenings.
The Role
As Store Manager, your key responsibilities will include:
- Leading, coaching and developing a team of Brand Experience Specialists to deliver outstanding service and achieve commercial goals.
- Driving store performance, including sales, lead conversion, customer satisfaction and other key KPIs.
- Ensuring every customer receives a personalised, premium experience from their first visit through to purchase and beyond.
- Bringing the AGA brand to life through product demonstrations, events and engaging in-store experiences.
- Maintaining exceptional standards of store presentation, visual merchandising and product displays.
- Managing customer leads, follow-up activity, CRM records, forecasting and reporting.
- Building relationships with local designers, architects, culinary partners and retailers to increase awareness and drive footfall.
- Identifying opportunities for local events, collaborations and partnerships.
- Managing day-to-day store operations, including rotas, opening and closing, cash handling, stock, deliveries and customer escalations.
- Ensuring compliance with health & safety, fire safety, food hygiene and other operational requirements.
- Working closely with Sales, Marketing and Customer Service teams to provide a seamless customer journey.
Essential Skills & Experience
- Proven management experience within premium or luxury retail, hospitality or an experiential environment.
- Strong people leadership skills and experience developing high-performing teams.
- A track record of delivering exceptional customer service and driving sales performance.
- Strong commercial awareness and experience working with KPIs.
- Experience managing day-to-day store operations.
- Excellent communication, organisation and relationship-building skills.
- Confidence presenting, demonstrating products or hosting customer events.
- A hands-on approach and pride in maintaining high standards.
Experience within home, kitchen, interiors or design-led retail would be an advantage, as would experience using CRM systems and managing longer customer journeys.
Whats on Offer
- Competitive salary
- Retail and profit share bonus schemes
- 25 days holiday plus bank holidays
- Company pension scheme
- Life assurance
- Staff discounts
This is a fantastic opportunity for an experienced Store Manager who enjoys leading people, building customer relationships and creating memorable retail experiences to join AGA and represent an iconic British brand.
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