Account Director – Highly Regulated Industries

Overview

As an Account Director at Diligent, you drive revenue growth by expanding product adoption and bringing new clients to our platform. You will manage a strategic pipeline, forecast accurately, and close complex deals, acting as a trusted advisor to customers. You’ll lead account planning, align cross-functional teams, and push customer success and value delivery at scale. This role offers high impact in a fast-growing, collaborative environment with a strong customer-first mission.

Pay / Benefits

• flexible work environment
• comprehensive health benefits
• global days of service
• generous time off policy
• wellness programs
• hybrid work model

Responsibilities

• Develop deep product and strategic knowledge of Diligent One Platform and priorities
• Prospect and manage complex accounts within designated vertical/territory across longer sales cycles
• Apply a solutions-selling approach to map customer needs to platform capabilities
• Build and nurture relationships with prospects and customers, coordinating with internal stakeholders to drive growth
• Create and execute account plans to hit revenue targets and customer requirements, enabling joint wins
• Coordinate sales stakeholders to prioritize actions for multiple accounts based on need, importance, and risk
• Develop business plans for customers to drive outcomes, generate new opportunities and upsells
• Lead feedback loops with product management/marketing on customer pain points and requests
• Demonstrate end-to-end sales process proficiency using Diligent sales methodology
• Utilize sales tools to generate leads, schedule meetings, and improve win rates; maintain SFDC records and forecasts
• Maintain understanding of competitor landscape and market trends

Key requirements

• 7+ years in account management, new business acquisition, and revenue target exceedance
• Ability to build trust and influence senior stakeholders
• Passion for continuous learning and market trends understanding
• Excellent presentation, negotiation, and interpersonal skills
• Ability to align technology solutions with business objectives to deliver measurable value
• Self-motivation, resilience, and results-driven in a dynamic environment

• collaboration
• communication
• adaptability
• SaaS sales
• GRC familiarity
• pipeline management

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