Operations Supervisor

Overview

In this role you will lead the reception and administration teams within a busy GP practice, ensuring smooth day-to-day operations and effective patient access. You will coordinate clinical and non-clinical rotas, support HR administration, and optimise workflows and systems. You’ll act with initiative to resolve problems and drive improvements, shaping how the front desk and admin functions support high-quality patient care. This is an influential, hands-on supervisory position in a friendly, collaborative practice.

Pay / Benefits

• Competitive salary dependent on experience
• NHS Pension Scheme
• family-friendly environment
• professional development and training
• supportive GP Partners
• opportunity to influence practice direction

Responsibilities

• Lead and develop the reception and administration teams, including training and day-to-day supervision
• Coordinate staff rotas (clinical and non-clinical) and ensure adequate coverage
• Oversee appointment booking, workflow management, and patient access
• Manage the practice telephone system and patient communications
• Authorize staff leave and conduct appraisals for non-clinical staff
• Support day-to-day HR administration and staff management
• Maintain key operational information (Practice Index, SystmOne home screen)
• Coordinate Significant Event Reviews and ensure follow-through
• Ensure timely and accurate processing of claims
• Improve administrative workflows (discharge reviews, GPAD, BP filing)
• Coordinate QOF recall processes and ensure deadlines are met
• Collaborate with senior management and clinical teams to continually improve operations
• Take ownership to develop reception and administration teams and processes

Key requirements

• Organised and dependable, with ability to handle competing priorities
• Confident in supervising and developing staff
• Strong ownership mindset and problem-solving approach
• Effective communicator with clinical and non-clinical colleagues
• Interest in making systems and processes work better
• Experience in staff supervision, rota management, HR processes or operational management (value noted)
• NHS/general practice experience desirable but not essential with in-practice training available

• leadership
• problem-solving
• communication
• SystmOne
• Practice Index
• HR processes

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