Customer Success Manager

Overview

As a Customer Success Manager at ThoughtSpot, you drive adoption, value realization, and growth for mid-market and enterprise accounts across EMEA. You build trusted relationships, translate business needs into actionable guidance for cross-functional teams, and guide customers from onboarding to ongoing success. You leverage AI-powered insights to tailor adoption strategies and identify expansion opportunities. You will work closely with multiple teams to deliver measurable business value and shape customer outcomes.

Pay / Benefits

• in-office 3+ days per week
• flexible work arrangements where needed
• travel within EMEA
• dynamic, data-driven culture
• opportunity to shape AI-enabled analytics adoption
• collaborative team environment

Responsibilities

• Manage a portfolio of mid-market and enterprise accounts across EMEA to ensure adoption, retention, and growth
• Build proactive relationships and use AI-powered insights to personalise communications and adoption plans
• Serve as primary contact for customers and translate needs into guidance for Marketing, Sales, Support, Services, and Product teams
• Guide customers through onboarding, adoption, and ongoing success with ThoughtSpot
• Identify adoption gaps with AI-driven insights and recommend value-delivering solutions
• Learn customer configurations and provide guidance using best practices and AI-assisted resolutions
• Collaborate across ThoughtSpot teams to tailor responses, demos, and enablement using AI
• Identify opportunities for expansion or upsell guided by AI insights
• Deliver live and remote enablement sessions enhanced by AI insights and analytics
• Experiment with emerging AI tools to optimise adoption and engagement across diverse EMEA accounts

Key requirements

• 3+ years in customer-facing roles in Data or SaaS
• Strong understanding of BI/analytics, cloud data platforms, ETL pipelines; SQL knowledge; Python or JavaScript a plus
• Consultative approach translating technical/business challenges into adoption plans and measurable outcomes
• Experience discussing REST APIs, webhooks, and security protocols (SAML/OIDC)
• Experience using AI, automation, or advanced analytics to improve engagement and outcomes
• Proven ability to influence business outcomes through data-driven strategies and AI insights
• Excellent communication and presentation skills across technical, business, and executive audiences in EMEA
• High motivation, analytical mindset, adaptability, and ability to work independently in a fast-paced env
• Willingness to travel within EMEA
• In-office at ThoughtSpot 3+ days per week

• strong communication
• proactive problem-solving
• collaboration across teams
• BI and analytics expertise
• cloud data platforms
• ETL pipelines

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