Engineering Operations Specialist – Consumer

Overview

In this role, you will streamline engineering workflows by owning processes and tooling that remove friction. You’ll apply AI and automation to everyday tasks, helping engineers focus on building products. You’ll manage Jira and Confluence configurations and drive intake, roadmaps, and leadership reporting. You’ll ensure high-quality engineering metrics data and partner with cross-functional teams to improve developer experience and operational efficiency. This is an opportunity to shape how engineering operates at Kraken’s global platform.

Responsibilities

• Own the processes and tooling that reduce friction for engineering teams
• Apply AI and automation in day-to-day work to solve real problems
• Administrate Jira and Confluence including configuration, workflows, permissions and automations
• Own the triage and intake process to ensure work is properly routed and scoped
• Keep roadmaps healthy and run weekly delivery reporting to leadership
• Own the quality of engineering metrics data including team definitions, ownership records and tool configuration

Key requirements

• 3+ years of experience in operations, process, or tooling roles with one major shipping experience
• Hands-on Jira administration covering boards, workflows, schemas, permissions and custom fields
• Experience applying AI in daily work and building with it
• Systematic thinking to map processes to downstream impacts
• Ability to translate vague stakeholder requests into scoped work and know when to push back
• Strong written communication and documentation skills
• Genuine interest in operations, internal tooling and developer experience
• Curiosity and willingness to learn new tools and frameworks
• Exposure to engineering metrics or developer productivity data or DORA metrics

• strong written communication
• curiosity
• ability to translate vague requests into scoped work
• Jira administration (boards, workflows, schemas, permissions, custom fields)
• Automation and AI usage in workflows
• Slack workflows or integrations

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