Customer Success Manager

Overview

In this role you drive value for BVNK customers in crypto, payments or FX, ensuring smooth onboarding, adoption and growth. You’ll collaborate with Sales, Account Managers and internal teams to keep customers at the center of BVNK’s product evolution. You’ll identify opportunities to expand usage, reduce churn and share customer insights to shape product and marketing. This is a chance to help enterprises move money faster across borders using BVNK’s stablecoin infrastructure and fintech platform.

Pay / Benefits

• fair and competitive salary
• flexible working hours
• hybrid working model
• travel opportunities to offices worldwide
• open and creative environment
• diverse and inclusive culture

Responsibilities

• Manage a portfolio of crypto, payments or FX accounts and build strong stakeholder relationships
• Coordinate onboarding, implementation and go-live with New Business Sales for new clients
• Identify adoption and growth opportunities within existing clients
• Organize monthly/quarterly business reviews to minimize churn
• Partner with Account Managers to identify upsell and renewal opportunities
• Represent the customer internally to product, marketing and other teams
• Collaborate with marketing to ensure timely, targeted client communications
• Anticipate customer needs using data-driven insights and strategic knowledge
• Share patterns and best practices across the portfolio to improve processes and prioritization

Key requirements

• Proven experience in a customer-facing role, ideally as a Customer Success Manager or similar
• Experience supporting Crypto and/or Payments customers
• Excellent communication and interpersonal skills
• Strong problem-solving and conflict resolution abilities
• Analytical mindset with ability to derive insights from data
• Familiarity with CRM software and tools
• Knowledge of Payments is a plus

• Communication skills
• Interpersonal skills
• Problem-solving
• CRM software familiarity
• Data-driven analytics
• Understanding of payments domain

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