Site Manager

Overview

In this Site Manager role you lead the daily operations of an NHS GP practice within Groves Health, guiding a multidisciplinary team to deliver safe, high-quality, patient‑centred care. You’ll work with clinical and operational leaders to drive service improvement, governance, and compliance across NHS and CQC standards. This position offers autonomy at a growing multi-site organisation with opportunities to shape services and develop staff. You will tackle varied challenges and lead positive change in a collaborative culture.

Responsibilities

• Provide operational leadership for the practice and ensure safe, efficient, high-quality patient services
• Lead and develop administrative and reception teams to sustain a high-performing, patient-centred culture
• Manage workforce activities including recruitment, induction, performance and absence management, staff wellbeing, and mandatory training
• Ensure compliance with CQC, NHS contractual requirements, GDPR, health and safety, safeguarding, and practice policies
• Lead investigations of complaints and significant events with focus on learning and continuous improvement
• Monitor performance and support achievement of QOF, enhanced services, and other contractual targets
• Collaborate with Partners, Senior Management Team, PCN colleagues, and external organisations on service development
• Oversee governance, risk management, business continuity and quality assurance processes; maintain policies and risk registers
• Manage premises, facilities, IT systems and resources to keep the environment safe and fit for purpose
• Support payroll, pensions, workforce administration and financial processes with Finance and HR
• Promote excellent communication through regular team meetings and a culture of engagement and accountability
• Deputise for senior management as needed and perform other duties to support practice operations

Key requirements

• Significant management experience within General Practice, Primary Care, or the NHS
• Experience leading multidisciplinary teams and managing day-to-day operations
• Workforce management experience including recruitment, performance, and staff development
• Financial management, budgeting and resource planning
• CQC compliance, clinical governance and risk management
• Delivery of NHS contractual requirements including QOF and enhanced services
• Experience managing complaints, incidents and organisational change
• Strong IT and data management experience with clinical systems and performance reporting

• Leadership
• Strong communication and stakeholder management
• Problem-solving and continuous improvement mindset
• EMIS Web
• Docman
• Rapid Health

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