Administration Supervisor

Overview

In this role you lead a small administration team within a financial services setting, ensuring accurate, timely delivery of routine tasks and professional service. You will coach and develop staff, delegate work, and monitor performance to maintain high-quality output. You’ll own a broad set of administrative operations, including facilities, vendor management, governance, and management reporting, while supporting senior stakeholders. The position combines people leadership with hands-on administration in a regulated environment, offering impact on processes and control culture.

Responsibilities

• Lead, mentor and develop a small administration team, set objectives, conduct appraisals and provide regular performance feedback
• Allocate and delegate work, review output and maintain high quality and accuracy
• Coach team members, identify development needs and address performance issues
• Own day-to-day administrative operations and resolve issues independently
• Manage facilities, vendors and external suppliers, including contracts, expenditure, invoices, approvals and service delivery
• Build relationships with senior executives, employees, suppliers and stakeholders
• Maintain administration policies, governance and internal controls
• Identify operational risks and opportunities to improve processes
• Prepare management information and support operational projects
• Dplace Deputise for Head of Department across Administration and Facilities when required

Key requirements

• At least two years’ experience managing and developing staff with performance reviews and appraisals
• Experience in banking, financial services or another regulated environment
• Hands-on experience in a small/medium-sized financial services organisation
• Practical vendor, supplier and facilities management experience
• Excellent attention to detail and high accuracy
• Strong organisational and planning skills with workload prioritisation
• Strong communication and stakeholder-management skills, including senior management interactions
• Judgement and confidence to resolve operational issues independently
• Understanding of governance, approval processes and internal controls
• Comfort switching between people management, detailed administrative work, supplier dealings and supporting senior stakeholders

• people management
• attention to detail
• organisational skills
• vendor management
• facilities management
• governance and internal controls

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