IT Project Coordinator

Job Description

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We are delighted to be working with a leading aviation services business who are looking to appoint an IT Project Coordinator to support their overall operations.

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This is a fantastic opportunity to join a high-profile IT function, where you will play a key role in bringing together IT, operational teams and third-party providers, helping to deliver projects, system enhancements and service improvements across the organisation. The role offers a great mix of IT service delivery, project coordination, technical support and stakeholder management, with plenty of opportunity to make a real impact.

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Responsibilities:

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• Coordinate the delivery of IT projects, system enhancements and service improvements

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• Work closely with IT teams, operational stakeholders and third-party providers to keep initiatives moving and aligned with business priorities.

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• Support project planning and delivery, tracking milestones, dependencies, resources and key deliverables.

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• Act as the link between business and IT, gathering requirements and ensuring they are clearly translated into practical technical solutions.

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• Provide technical support across IT systems when required, assisting with deployments, troubleshooting and resolving issues to maintain service continuity.

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• Coordinate IT change activity, helping to assess impacts, plan implementations and keep stakeholders informed throughout.

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• Develop and maintain project documentation, including business requirements, project plans, Statements of Work and service transition information.

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• Track KPIs, project progress and service performance, using data and reporting to highlight issues and identify opportunities for improvement.

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• Coordinate user onboarding and access requirements, ensuring teams are ready to operate effectively when new systems or services are introduced.

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• Support training, user engagement and adoption activities to help embed new technology and improvements across the business.

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• Keep knowledge articles, process guides and technical documentation up to date, supporting consistent service delivery and knowledge sharing.

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• Assist with major incidents and service restoration activities, coordinating communication between the relevant teams during critical situations.

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• Support resource planning across multiple initiatives, helping ensure projects and improvements are delivered effectively.

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If you’re an experienced IT professional who enjoys combining technology, project delivery and stakeholder management, and you're looking for an opportunity to play a key role within a critical operational environment, I’d be keen to hear from you; the ability to liaise with both technical and non-technical stakeholders and turn business requirements into clear, achievable outcomes will be key!

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