Regulated Complaints Specialist – Hybrid (London)

Huntress is seeking an experienced Complaints Officer for a busy financial services team in London. This is an email-based role reviewing and responding to customer complaints within a regulated environment.

You will investigate issues, ensure fair handling within regulatory timescales, maintain accurate records, and work with internal teams to resolve cases. Hybrid working pattern is 3 days in the London office and 2 days from home.

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