Customer Service Team Lead – Hybrid & Performance

Cactus Search is seeking an experienced Customer Service Team Manager to lead and develop a busy omni-channel contact centre, driving high performance and customer satisfaction. You will conduct regular coaching, 1-to-1s and performance reviews, manage attendance and employee relations, monitor live metrics, and partner with wider CX teams to improve journeys across customers.

Hybrid role with at least one day onsite, 40 hours per week, Mon-Fri 8am-8pm and weekend rota; salary up to £35,000 DOE

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