Customer Complaints Resolution Specialist

OSB Group is seeking a Complaints Officer to manage and resolve customer complaints within the formal response stage, adhering to FCA DISP timelines and the Bank’s policies. You will investigate issues, gather information from various departments and determine fair outcomes with accurate redress calculations.

The role emphasizes customer fairness, empathy, and compliance. A base salary of £27,000–£31,000 plus a benefits package and discretionary bonus aligns with experience and location.

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