Hybrid Customer Service Centre Team Leader

Nottingham City Council Housing Services is seeking a Customer Service Centre Team Leader to guide a team delivering housing management, repairs and maintenance support. The role includes a 24/7 contact operation and a hybrid working pattern, with a base at Loxley House and occasional travel to other Nottingham offices.

You will lead, coach and develop staff, manage performance, plan resources and drive service improvements to achieve excellent customer outcomes.

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