Remote Inbound Contact Centre Leader – 30 Staff

Swoop Recruitment in the United Kingdom is seeking a Contact Centre Operations Manager to lead an inbound customer contact operation, including telephone and live chat, with a team of around 30 FTE. Reporting to the COO, you will shape the customer journey, drive performance against KPIs, and foster a high‑performance, customer‑obsessed culture across a remote, omnichannel environment.

This is a hands-on leadership role offering a competitive salary and the opportunity to influence strategic

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