Senior IT Service Desk Lead – Hybrid, Manchester

British Engineering Services Group in Manchester seeks a Senior IT Service Desk Technician to provide first/second-line support. Handle incidents, configure devices, manage joiners/movers/leavers, and maintain asset records. Hybrid role with some home-based work and a salary of £30,000–£40,000 depending on experience.

You will document resolutions, escalate where needed, and contribute to knowledge base articles while aiming for high service levels.

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