Office based Monday to Friday 9am – 5pm
You will take ownership of the incoming customer communication, making sure that any existing or new customer queries or issues are processed and resolved in a timely matter exceeding the customers expectations.
Your responsibilities will include:
Manage incoming calls and emails and signpost to relevant staff
Own the customer service in the business and log all feedback, issues and resolve complaints
Process technical support issues and troubleshoot internally and with OEM support functions and software
Assist testing and commissioning of the CRM to replace manual processes
Logging and tracking and resolving complaints.
Customer-focused, with a genuine desire to deliver a great customer experience
Highly organised, reliable and able to manage your own workload
Curious and willing to learn new technical products, systems and processes
A logical problem solver who enjoys getting to the root cause of an issue
Comfortable working with CRM systems, Microsoft Office and other digital toolsTPBN1_UKTJ…