Desktop Support Engineer – Stevenage
VIQU have been approached by a customer who are seeking a Desktop Support Engineer to provide additional BAU support to their onsite IT team.
The successful Desktop Support Engineer will have solid previous experience in IT Support within a Microsoft environment and will be committed to delivering excellent customer service across both face-to-face and remote interactions.
The role:
This role will involve providing hands-on Desktop Support to end users, including handling incoming support calls, assisting users via walk-up support and managing tickets through the internal ticketing system. The successful candidate will be responsible for troubleshooting and resolving a range of hardware, software and access issues, whilst escalating more complex incidents where required.
Key skills & responsibilities for the Desktop Support Engineer:
- Desktop / 1st Line / Service Desk Support – in a Windows / Microsoft environment
- Handling incoming IT support calls and resolving user issues
- Providing face-to-face walk-up IT support
- Managing, triaging and updating support tickets
- SharePoint
- Windows 10
- Office 365 / Microsoft 365
- Active Directory
- Azure
- Supporting AV – meeting room set‑ups and technical issues
- Troubleshooting hardware and software break/fix issues
- Escalating incidents to relevant teams where necessary
- Excellent customer service and communication skills
Role details:
Job role: Desktop Support EngineerJob type: ContractLocation: Stevenage – 5 days per week onsite
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