Desktop Support Engineer

Desktop Support Engineer (Mobile App & Digital Workplace Support)

6-12 Month Contract | Onsite | West Midlands

We’re looking for a hands‑on Desktop Support Engineer to support a major mobile application rollout across multiple UK sites. This is a frontline End User Services role focused on mobile device support, authentication issues, digital workplace services, and user onboarding.

Key Skills & Experience

• Mobile device and application support
• MFA registration and authentication troubleshooting
• Password resets, account unlocks and Office 365 support
• BYOD and Wi‑Fi connectivity support
• Incident management, problem management and ticket resolution
• Hardware support including laptops, desktops, printers and meeting room technology
• Strong customer‑facing and communication skills
• Full UK driving licence required

Responsibilities

• Support users during mobile app deployment and onboarding
• Troubleshoot application, access and authentication issues
• Provide onsite technical support and incident resolution
• Escalate complex issues to relevant support teams
• Work with wider IT teams to improve knowledge articles and user experience
• Support service improvements and reduce repeat incidents

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