Provide technical support for business users across laptops, desktops, smartphones, tablets, printers, and related peripheralsSupport end-user software including Microsoft Windows, macOS, Microsoft Office, Microsoft Teams, Microsoft 365, Adobe applications, and other business softwareProvide day-to-day deskside and remote supportPerform inventory management tasks and end-user computer setupsTroubleshoot hardware and software applications in a mixed operating-system environmentEnsure SLAs and world-class support goals are achievedDeploy hardware using automated provisioning tools such as SCCM and JamfEnforce desktop hardware and software standardsSupport productivity software such as Microsoft Office and Office 365Support hardware systems, peripherals, and printersMaintain standard operating systems, endpoint protection, and hardware destruction standardsEnsure software complianceParticipate in limited travel as required
Requirements
- BS in Computer Science, Engineering, or related technical field with 3+ years related experience
- Strong communication and interpersonal skills
- Ability to work independently and with strong time management skills
- Customer-service orientation
- Consistent work hours
- Experience supporting a global environment preferred
- Solid problem-solving and analytical skills
- Good written and verbal communication skills
- Self-starter who continually develops and broadens their skill set
- Demonstrated technical proficiency through industry certifications
- Flexibility and willingness to be on-call and available, including weekends, and participate in a team on-call rotation
- Organization and documentation skills
- Working knowledge of networking topologies, TCP/IP, DNS, DHCP, and wireless
- Experience with Jamf, MS Intune, endpoint protection, Adobe, and MDM
- Certifications such as A+, ACMT, MCSA Desktop, MCSE Desktop, or Microsoft Specialist are a plus
- Limited travel required
Core Competencies
Demonstrates expertise in providing technical support for a variety of devices and software, ensuring compliance with standards and achieving service level agreements. Proficient in troubleshooting hardware and software issues in a mixed operating-system environment while maintaining strong communication and customer service skills.
Highest-signal resume keywords
- Technical Support
- Microsoft Office
- Jamf
- SCCM
- Networking Topologies
ATS Optimization Keywords
Hard Skills
- Technical Support
- Troubleshooting
- Inventory Management
- Endpoint Protection
- Operating Systems
- Automated Provisioning
- Software Compliance
- Networking Topologies
- TCP/IP
- DNS
Soft Skills
- Communication Skills
- Interpersonal Skills
- Time Management
- Customer-Service Orientation
- Problem-Solving
Certifications & Qualifications
- A+
- ACMT
- MCSA Desktop
- MCSE Desktop
- Microsoft Specialist
Industry Keywords
- Deskside Support
- Remote Support
- Hardware Standards
- Software Standards
- Global Environment
Tools & Technologies
- Microsoft Windows
- MacOS
- Microsoft Teams
- Microsoft 365
- Adobe Applications
- MS Intune
- MDM
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