The Role
Nada Ghazal Fine Jewelry is an independent fine jewelry house founded in Beirut, with its London home in Belgravia.
We are looking for a London Boutique & Operations Manager to lead the day-to-day London operation, manage the boutique team and ensure an exceptional, highly personalised client experience.
The role combines boutique leadership, sales, clienteling, events, operations and founder support, acting as a key link between the Founder, London team and Beirut.
Boutique & Team Leadership
• Take ownership of the daily operation of the London boutique.
• Lead the Customer Experience team, including schedules, floor coverage and daily priorities.
• Maintain the highest standards of presentation, security, hospitality and client service.
• Oversee opening and closing procedures and ensure all boutique procedures are followed.
• Coach the team and maintain a strong culture of accountability and hospitality.
Client Experience & Sales
• Lead client appointments and ensure an exceptional experience for every client.
• Develop long-term relationships with existing, prospective, UHNW and VIP clients.
• Own boutique sales performance and contribute to achieving targets.
• Convert appointments and opportunities into sales, including cross-selling and repeat business.
• Maintain a strong client pipeline and ensure timely, personalised follow-up.
• Maintain accurate client records and share relevant client insights with the Marketing team to support CRM and re-engagement.
Events & Client Engagement
• Coordinate private appointments, previews, launches, dinners, trunk shows and other client events.
• Work closely with the Founder and Marketing team on boutique requirements for launches, content, press initiatives and client activations.
• Ensure the boutique is fully prepared for campaigns, launches and other brand activity.
• Manage the client and guest experience before, during and after events.
• Identify opportunities to engage existing and prospective clients through boutique activity and events.
Operations
• Act as the operational link between London, the Founder and the Beirut team.
• Coordinate stock, orders, deliveries, collections, shipping and other logistics.
• Maintain accurate stock control and coordinate stock movements between locations.
• Oversee suppliers, couriers, maintenance and day-to-day operational requirements.
• Ensure the safe handling of jewelry and compliance with internal procedures.
Founder Support
• Manage the Founder’s diary, meetings, appointments, travel and key commitments.
• Prepare requirements for meetings, clients and events and follow up on actions and priorities.
• Provide discreet, practical and occasional personal support.
The Person
We are looking for someone who is:
• Highly organised, proactive, discreet, hands-on and resourceful.
• A confident team leader who takes ownership and works independently.
• Commercially aware, with strong sales and clienteling skills.
• Warm, polished and confident with UHNW and VIP clients.
• An excellent communicator with strong attention to detail.
• Comfortable balancing client-facing, operational and administrative responsibilities.
• Able to represent the house with warmth, professionalism and discretion.
5+ years’ relevant experience preferred.
Experience in luxury retail, fine jewelry, boutique management, executive support or operations is highly desirable.
Arabic is highly desirable.
London | Full-time
Reports to: Founder & Creative Director
Matrix relationship: Head of Sales & Marketing
Direct reports: London Boutique Customer Experience team
Arabic speaking preferred
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