Global Banking and Markets – TxB Client Services – Senior Associate- London

Overview

In this role, you will own the client onboarding journey for Transaction Banking, shaping a best-in-class experience from RFP participation through go-live and early-stage support. You’ll collaborate with Legal, Risk, and Compliance to manage complex onboarding across jurisdictions, ensuring robust KYC/CIP due diligence and compliant setup of TxB products. You’ll drive efficient processes, governance, and issue resolution to accelerate go-lives while maintaining controls. This is a high-impact role that supports top-line growth through a differentiated client experience.

Pay / Benefits

• benefits and wellness programs
• personal finance offerings
• mindfulness programs
• diversity and inclusion initiatives
• training and development opportunities
• flexible work arrangements

Responsibilities

• Lead end-to-end onboarding and due diligence for clients, including KYC/CIP, documentation, and contract execution
• Coordinate with Legal, Risk, and Compliance to address complex client requirements across jurisdictions
• Ensure policy application and change management through QA and second-line controls
• Identify and streamline onboarding processes to shorten go-live timelines
• Resolve blockers and collaborate across teams to deliver a seamless pre-go-live to go-live transition
• Support ongoing client servicing through early-stage support after go-live
• Act as a go-to contact for leadership on pre-go-live matters
• Mentor and develop junior team members to enhance team capability
• Establish clear governance and status updates with clients and internal stakeholders

Key requirements

• BA/BS degree
• 3+ years of professional experience, 1+ years in a client-facing role
• Expertise in KYC/CIP due diligence with knowledge of US, UK, and European policy
• Familiarity with policy nuances for transaction banking clients (advantage)
• Strong project management skills and ability to create organization and structure
• Process-oriented with ability to simplify complex processes
• Strong communication and interpersonal skills for client and cross-team collaboration
• Thrives in a fast-paced environment and demonstrates continuous learning
• Experience in building and training teams, leading by example

• communication
• interpersonal skills
• problem solving
• KYC/CIP due diligence
• project management
• risk and controls

…