Overview
In this role you will help onboard new schemes to our Pension Administration platform, supporting day-to-day pension system operations. You will work with cross-functional teams to configure systems for standard benefit structures and assist on more complex cases. The position emphasizes data reporting and analysis to support scheme administration. This is a permanent, hybrid role that offers exposure to pension systems and project work, contributing to scalable onboarding processes.
Responsibilities
- Provide intermediate-level frontline support for pension systems
- Demonstrate understanding of pension systems to assist users
- Configure systems to automate simple/standard benefit structures and participate in complex configurations
- Support standard project work and participate in complex projects
- Produce reports and analyze standard pension system data, with involvement in complex data tasks
Key requirements
- GCSE Grade 5/C in Mathematics and English
- Knowledge/experience of pension and payroll administration (DB/DC/CARE/Cash balance, Hybrid arrangements)
- Intermediate proficiency with Microsoft Office (Outlook, Word, Excel)
- Full-time availability and willingness to work in a hybrid environment
- Microsoft Excel
- Microsoft Outlook
- Microsoft Word
- Pension system configuration
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