Kiosk Implementation Specialist

Overview

In this role, you will lead the rollout of self-service kiosks across EMEA, driving end-to-end on-site deployments at hotels. You translate hotel workflows into product configurations, work closely with engineering and customer success, and ensure successful go-lives. You’ll train hotel staff and develop scalable playbooks to support multiple brands and property types. This position directly shapes how hotels adopt guest-facing technology and enhances the guest experience.

Pay / Benefits

• Unlimited PTO
• Holidays + Canary Days
• Birthday Holiday
• Office Exchange travel stipend
• Canary Hotel Experience credit
• Preferred Hotels Discount

Responsibilities

• Own end-to-end onboarding for kiosk properties, from qualification to post-go-live support
• Perform technical qualification and assess Opera PMS readiness in collaboration with CS & Engineering
• Configure hardware (iPads, key encoders, payment terminals) and coordinate PMS integrations
• Manage hardware shipments and logistics, including interim shipping processes
• Deploy on-site at hotels, lead setup, run test reservations, and ensure smooth checkout flow
• Train hotel staff using SOPs and ensure post-deployment competence
• Validate readiness using live reservation data and advise on operational practices
• Document field feedback and translate insights into product improvements

Key requirements

• 4+ years in hands-on hotel operations (Front Desk Agent/Manager/Director/GM)
• Expert-level Opera PMS proficiency (complex reservations, routing, folios, rate codes, payments)
• Experience with complex hotel scenarios (group blocks, shared reservations, split payments, corporate billing)
• Comfort with modern tools (Slack, Notion, Claude) and cross-functional collaboration
• Excellent stakeholder communication skills across staff to executive leadership
• Ability to travel 40-50% for on-site implementations
• Experience with other PMS systems or hotel tech (preferred)
• Fluency or proficiency in an additional European language (preferred)

• strong communication
• cross-functional collaboration
• adaptability
• Opera PMS (advanced features)
• hotel technology integrations
• device configuration (iPads, encoders, payment terminals)

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