Client Relationship Manager

Overview

In this role, you will act as a dedicated service manager contact, ensuring high standards of service delivery for Marken’s healthcare logistics clients. You will build strong relationships with customers and cross-functional teams, guiding program status and addressing service issues. You’ll translate customer requirements into actionable solutions within Marken guidelines, balancing speed and quality. This is a stakeholder-facing role that shapes client satisfaction and long-term partnerships in a complex logistics environment.

Responsibilities

• Serve as a central point of contact for service management and issue resolution
• Agree and maintain customer service and response standards; drive performance
• Foster strong relationships with customers, account teams, and operations to meet service targets
• Coordinate cross-functional activities to align with customer requirements and Marken policies
• Manage special requests for enhanced service or shipment monitoring
• Collaborate with customer logistics teams to implement solutions for new business needs
• Attend periodic client meetings to discuss program status and concerns
• Develop partnerships by understanding industry requirements and Marken logistics complexity
• Maintain knowledge of aviation networks and broader logistics operations
• Communicate effectively to influence stakeholders and resolve problems

Key requirements

• Excellent communication skills with ability to influence
• Strong problem solving and prioritization abilities
• Experience coordinating cross-functional teams in a logistics or service management context
• Understanding of aviation networks and logistics operations
• Customer-focused mindset and ability to build partnerships

• communication
• influence
• problem solving
• Aviation/Airline Networks knowledge
• service management coordination
• cross-functional teamwork

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