Why join Intercity Technology – Professional Services
Intercity is a long-standing Microsoft partner with a reputation for best-in-class M365 professional services, especially in modern work, collaboration and productivity transformation. You’ll work with other Microsoft specialists to modernise customer environments, improve user experience, and enable smarter, more connected ways of working.
We invest heavily in learning, certifications and career development – giving you the space to grow, specialise and deliver meaningful impact.
The role:
As a Microsoft 365 Productivity & Collaboration TA, you’ll design, implement and optimise solutions that help customers communicate, collaborate and work more effectively. You’ll focus on the core productivity stack, Teams, SharePoint, OneDrive, Exchange Online and Microsoft 365 Copilot, ensuring customers get the most out of the tools they use every day.
This is a remote-first role, with monthly travel to our Meppershall site and occasional customer visits.
Key Responsibilities:
Consultative approach to engaging with customers
Experienced at communicating and presenting to customers at all levels
Collaborates with the Sales and commercial teams to contribute to commercial proposals on solution designs.
Follows structured cloud adoption methodologies undertaking
planning, design and documentation, migration, transition, and
ongoing optimisation of non-complex services.
Ensure solution designs adhere to industry best practices, to deliver
required security and regulatory compliance
Embraces the adoption of Microsoft Framework related to M365 to
drive efficiency, governance, and standardisation of repeatable
solutions.
Ensure existing (and future) propositions are maintained and accurate
Deliver Microsoft funded workshops on Microsoft governance and security products
Acts as a Technical lead and mentor colleagues to share knowledge o Takes personal responsibility for the development of skills to ensure these remain up to date and relevant
Key KPI’s
Chargeable Utilisation
Customer satisfaction
Technical skills & certification (self-development)
Key Experience
Technical Architect level of knowledge and practical skills related to the productivity aspects of M365. This includes Tenant provisioning and security, Office 365, OneDrive, SharePoint, Identity and Access Management, Microsoft Teams, Copilot, Purview and Entra,
SME knowledge of migrations:
On-premise to Cloud
Tenant consolidations and migrations
Cloud to M365
Knowledge and experience with PowerShell and ability to write PowerShell scripts.
Experienced in implementing Cloud solutions using structured methodologies
This role has end-to-end delivery expectations associated with it, you must be comfortable with delivering workshop through to implementation of these services
It’s a bonus if you have:
Microsoft certifications such as MS-102, MS-700, SC-300 or SC-401 · If you don’t have these, we will help you acquire them
Experience with Microsoft 365 Copilot, Copilot readiness or content governance for AI
Experience delivering Microsoft workshops, training or adoption sessions
Strong understanding of SharePoint information architecture or Teams lifecycle management
Key Skills and Behaviours
Excellent written and verbal communication skills
Able to interpret complex designs and architectures and work with technical instruction
Advanced troubleshooting and problem skills following methodical approach.
Strong understanding of related Microsoft technologies e.g. Entra, defender etc
Strong technical leadership, leading by example and desire to share knowledge
Meticulous attention to detail
Self-Starter and able to work with minimal supervision
Takes ownership and has a can-do attitude
Ability to build rapport, trust, and instil confidence
Ability to maintain a positive attitude and calm demeanour when under high pressure
Active interest in cloud technologies, security, and personal development
What we offer
33 days holiday (including bank holidays), increasing annually up to five additional days
Annual pay reviews
Holiday buy scheme
All-company bonus scheme
Death in service cover
Employee assistance programme
Company pension
Active social calendar
A strong focus on developing our people through structured learning, funded certifications and real career progression
Equal opportunities
Intercity is an equal opportunities employer. We welcome applications from people of all backgrounds and are committed to a fair, inclusive and unbiased recruitment process for every candidate. We make reasonable adjustments throughout our process — if you need any support at any stage, just let us know.
Pre-employment checks
As a specialist in secure technology solutions and a certified ISO27001 and Cyber Essentials Plus organisation, all successful candidates will be subject to pre-employment checks as part of our onboarding process.
Your data
Any personal information you share with us will be handled securely and in line with the UK Data Protection Act 2018 and UK GDPR. We will keep your application for six months after the close of the campaign unless you tell us you are happy for us to hold it longer. You may also be invited to share voluntary, anonymous information about your background for equal opportunities monitoring — this has no bearing on your application.
For our full privacy policy or to exercise your data rights, contact our Data Protection Officer at dpo@intercity.technology or on 0808 500 1436.
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