Resident Insight & Service Improvement Lead

Joseph Rowntree Housing Trust in the United Kingdom seeks a Resident Insight and Improvement Officer to place resident voice at the heart of service delivery and continuous improvement. You will analyse feedback from TSMs, CSAT and complaints, identify trends, translate insights into practical service actions, and lead meetings with operational teams to monitor progress and share learning.

The role combines data handling, report writing, and cross-team collaboration to drive measurable

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