Detailed job description and main responsibilities
Providing and receiving routine information which may sometimes require tact or persuasive skills to overcome barriers to understanding. This may involve providing and receiving of sensitive or complex information, providing advice, instruction or training where the subject matter is straightforward. In particular this will involve working predominantly for the Consultant Psychiatrist and non-medical prescribers and will involve the following responsibilities:
- Responding to appropriate requests for information
- The use of Big Hand system and skills in auditory typing
- Acting on correspondence – responding to, or referring to the appropriate person
- Providing routine advice on areas of knowledge/expertise, in a manner relevant to the audience and topic area (ie patients, carers, complexity)
- Liaison with partner services and organisations
- Preparation/completion of routine documents, including letters, reports, presentations and forms e.g. purchase order requisitions, photocopying, filing
- Handling telephone queries
- Assisting patients/clients/relatives with non-clinical advice
- Teaching and supporting new Admin team members and providing aspects of the team induction and training to new starters regarding the building and admin processes.
- Organise and prepare for clinics ensuring checking list and updating of relevant statistics related to medical caseloads
- Electronic patient record (EPR) management
Person specification
Qualifications
Essential criteria
- RSA 3 typing qualification or equivalent
- AMSPAR or equivalent
- IT Qualification
Desirable criteria
- Level 3 audio typing qualification
Experience
Essential criteria
- Substantial experience of a range of relevant procedures and software programmes and the ability to provide examples of own application of these.
Desirable criteria
- Knowledge of NHS processes and procedures
Knowledge and skills
Essential criteria
- Excellent knowledge of a range of secretarial work procedures and software programmes
- Advanced Keyboard skills
- Good Organisational skills
- Ability to prioritise
- Good communication skills, both written and verbal
- Good interpersonal skills
- Strong team worker
Desirable criteria
- Excellent knowledge of administration and clerical procedures
- Excellent knowledge of MS Office, particularly Outlook, Word, Excel and PowerPoint
North Staffordshire Combined Healthcare NHS Trust is an equal opportunities employer and values diversity. We offer a variety of flexible working opportunities for both full and part time staff. Job Share applicants will be fully considered and applications are particularly welcomed from current and previous service users.
Priority and Probation
Priority will be given to NHS staff across the region who are at risk of redundancy, where the vacancy is at the same band or one below their current band and candidates meet the essential criteria for this post.
All employees new to the Trust will be subject to a 6 month probationary period.
All clinical staff bands 2-4 that are new to the Trust will be required to complete a Care Certificate.
Canvassing of members of the Trust or of any Committee of the Trust directly or indirectly for any appointment under the Trust shall disqualify the candidate for such appointment. The Trust does not pay travel expenses for candidates attending interviews.
ALL POSTS INVOLVING ACCESS TO PERSONS IN RECEIPT OF HEALTH SERVICES WILL BE SUBJECT TO A DISCLOSURE & BARRING SERVICE DISCLOSURE.
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