Introduction
At Pen, we dont just underwrite risk, we unlock possibility.
Were a dynamic underwriting and distribution business backed by the strength of Gallagher and powered by a belief that every challenge has a solution. With entrepreneurial energy, niche expertise, and a bold growth mindset, were transforming what it means to be an MGA in todays insurance landscape.
Whether youre shaping new products, solving complex problems, or collaborating across teams, your ideas and initiative will help deliver smarter solutions for our clientsand move the industry forward. Here, agility meets stability. Creativity meets execution. And your career meets real opportunity.
At Pen, we champion innovation, value accountability, and thrive on building something better together. If youre looking to join a team thats rewriting the future of underwriting, wed love to hear from you.Overview
We’re looking for an enthusiastic and proactive Motor Claims Handler to join our specialist claims team with Pen Underwriting. This is a fantastic opportunity for someone with end to end motor claims experience who enjoys building strong customer relationships and wants to work on a varied caseload that goes beyond standard motor claims.Unlike many insurer environments where claims are allocated by claim type, you’ll manage claims based on client accounts, taking ownership of customer relationships and handling a wide range of claims from first notification through to resolution.Alongside traditional motor claims, you’ll also gain exposure to unique environmental and fuel-related claims, offering the chance to develop expertise in an interesting and varied area.This is a great opportunity for someone who enjoys working in a fast paced environment, managing their own workload and building long term customer relationships. We offer comprehensive training, genuine progression opportunities and flexible hybrid working. Working hours are Monday to Friday, 9am – 5pm.How you’ll make an impact
Managing a portfolio of motor claims from FNOL through to settlementHandling both own damage and third party motor claimsManaging credit hire, total loss and liability related claimsBuilding strong relationships with clients, customers, brokers and suppliersProviding regular updates and guidance throughout the claims journeyPrioritising and managing a high volume caseload in a fast paced environmentHandling a unique range of environmental and fuel related claims alongside traditional motor claims
About You
Experience handling motor claims throughout the full claims lifecycle, from FNOL through to resolution.Experience dealing with a broad range of motor claims, including own damage, third party, credit hire and total loss claims.Strong customer service, communication and relationship building skills.Ability to manage a busy caseload and prioritise competing demands effectively.Confident working in a fast paced environment and taking ownership of claims from start to finish.Enthusiastic, proactive and keen to learn new areas of claims handling, including environmental and fuel-related claims.
Compensation and benefits
At Gallagher, we believe supporting our colleagues goes far beyond the role itself.For more information, visit our Benefits page.Competitive compensationComprehensive benefits programs designed to support your well-beingCareer development opportunities and ongoing learningA collaborative, people-first culture with accessible leadershipThe opportunity to do meaningful work with global reach and local impactAt Gallagher, we are dedicated to building an inclusive and authentic workplace.
If your past experience doesnt align perfectly, we encourage you to join ourTalent Community to stay connected to additional career opportunities.
Although this role is listed as full-time, if youre in a job-share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch. We will also offer reasonable adjustments to the recruitment process if required, so please let us know .Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)
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