Employee Services Administrator – Payroll

My client is seeking a Payroll Administrator to join their Employee Services team. This is an excellent opportunity for an experienced payroll professional who enjoys delivering a high level of customer service while ensuring payrolls are processed accurately and on time.

The successful candidate will provide first-line payroll support, manage payroll administration activities, and work closely with employees, managers, and third-party providers to deliver an efficient payroll service.

Key Responsibilities

• Provide first-line payroll support via phone, email, and helpdesk queries.
• Deliver a high standard of customer service when responding to payroll-related enquiries.
• Administer and process payroll across multiple payrolls.
• Ensure payroll information is processed accurately and in line with payroll deadlines and schedules.
• Maintain compliance with HMRC regulations, payroll legislation, and company procedures.
• Handle confidential employee information in accordance with GDPR requirements.
• Support the resolution of payroll discrepancies and queries.
• Liaise with third-party providers, including pension and payroll-related organisations.
• Maintain accurate payroll records and documentation.
• Assist with payroll reporting and administrative tasks as required.

Skills & Experience

• Previous experience in a Payroll Administrator, Payroll Assistant, or Payroll Officer role.
• Good understanding of payroll processes and procedures.
• Knowledge of HMRC regulations and payroll compliance.
• Experience handling payroll queries and providing excellent customer service.
• Strong attention to detail and accuracy.
• Ability to work to strict deadlines and manage multiple priorities.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office, particularly Excel.
• Experience using payroll systems would be advantageous.

What’s on Offer?

• Salary up to £32,000.
• Hybrid working arrangement.
• Supportive and collaborative team environment.
• Opportunity to develop your payroll knowledge and career.
• Stable and growing organisation.

If you have payroll experience and enjoy providing excellent customer service in a fast-paced environment, we’d love to hear from you.

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