Team Manager – Hospitality – Newcastle Area

Overview

In this Team Manager role on the shop floor, you lead from the front to reshape our stores for the next generation of customers. You will set the pace, raise standards and inspire a multiskilled team to deliver standout service and strong commercial results under pressure. You’ll champion inclusion, develop people and adopt new digital ways of working to enhance the customer experience. This is a high-impact, fast-moving leadership role with a clear focus on operational excellence.

Pay / Benefits

• smart/flexible working

Responsibilities

• Lead and develop a motivated, multiskilled team on the shop floor
• Set pace and standards for service, safety, availability and commercial performance
• Use data and insight to drive commercial results
• Coach, develop and performance-manage team members with clarity and empathy
• Conduct constructive conversations and manage performance as needed
• Lead through change with resilience and adaptability
• Model inclusive service and M&S behaviours
• Collaborate with cross-functional teams to implement new customer experiences

Key requirements

• Proven experience leading teams in fast-paced retail or customer-focused environments
• Strong commercial awareness with ability to leverage data and insight
• Ability to coach, develop and performance-manage with clarity and empathy
• Confident in having constructive, sometimes difficult conversations
• Resilient, adaptable mindset with energy to lead through change
• Digital confidence and openness to new ways of working
• Natural role model for service, inclusion and M&S behaviours

• leadership
• communication
• empathy
• resilience
• digital confidence
• data and insight-driven decision making

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