Sales Manager

Overview

As Sales Manager at Conrad London St. James, you drive group sales and cultivate memorable guest experiences within Hilton’s luxury hospitality network. You’ll build strategic client relationships, lead end-to-end sales processes, and tailor proposals to maximize revenue. You operate in a premium, guest-focused environment and collaborate with cross-functional teams to sustain the hotel’s status in the top tier of London properties. This role offers impact through shaping market strategies and delivering exceptional service at scale.

Pay / Benefits

• Competitive pay (35000–38000 pa)
• Go Hilton travel programme – discounted stays
• 50% off food and beverage
• Free meals on duty
• 28 days holiday (plus bank holidays)
• Employee Stock Purchase Programme (ESPP) discount

Responsibilities

• Generate and convert new business through proactive outreach, prospecting, and lead qualification
• Build and maintain client relationships across market segments to grow room revenue
• Develop targeted sales strategies based on hotel and market trends
• Lead end-to-end sales process: proposals, site visits, negotiations, and contracts
• Manage booking details and ensure accurate entry of accounts and reservations in the sales system
• Coordinate client requirements for rooms, F&B, and meeting spaces to maximize profitability
• Collaborate with internal teams to deliver luxury experiences that meet client needs
• Support career development and contribute to a high-performance hospitality culture

Key requirements

• experience in sales within hospitality or luxury hotels
• ability to research, prospect, and close group sales
• strong relationship-building and negotiation skills
• ability to analyze market trends and develop business plans
• proficiency in managing bookings and sales systems
• client-focused mindset with accountability and initiative

• relationship-building
• leadership
• teamwork
• sales management system usage
• market analysis and strategy development
• proposal preparation and contract negotiation

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