IT Technical Systems Analyst (EUC Team)

Overview

In this EUC Specialist role you will help shape and secure the firm’s modern Windows end-user computing environment. You’ll drive deployment, patching, and security across multi-site Windows estates while automating repeatable tasks. You will collaborate with IT Systems, Security and third-party partners to improve user experience and support the firm’s global workplace strategy. This is an opportunity to influence a high-profile, high-performance IT platform in a professional services setting. A strong hook is the chance to evolve an enterprise EUC platform that underpins the firm’s client-focused service culture.

Pay / Benefits

• pension
• private medical insurance
• EV car scheme
• season ticket loan
• discounted gym memberships
• holiday buy/sell option

Responsibilities

• Package, deploy and maintain applications using Intune, MECM, PSADT, Win32 packaging and legacy tools as needed
• Manage and troubleshoot deployments across Windows OS builds, MECM, Intune and Azure Virtual Desktop environments
• Automate Windows OS patching, compliance and remediation to keep devices secure and up to date
• Develop PowerShell scripts and automation to streamline desktop support
• Support testing and release processes with stakeholders and vendors
• Use endpoint analytics to identify and implement improvements for performance and UX
• Implement zero-touch provisioning and device lifecycle with Autopilot, Intune, and Entra ID
• Investigate and remediate deployment failures ensuring successful software delivery
• Provide technical leadership and maintain documentation and procedures
• Coordinate with PMO on projects, maintain support contracts, and ensure operational readiness
• Occasionally support infrastructure outside office hours and handle major incidents
• Ensure consistent EUC standards across offices and stay updated on emerging EUC technologies
• Adhere to Change, Release and Problem management processes and document improvements
• Contribute to IT risk management and security posture with the Security team
• Assist with global service desk cover when needed

Key requirements

• MECM, application packaging, PSADT, AVD (Nerdio) expertise
• Microsoft 365 endpoint and identity services: Intune, Windows Autopilot, Entra ID, CA policies
• Microsoft Defender for Endpoint deployment and management
• Microsoft Graph API for device management and automation
• Experience transitioning to Entra ID (Azure AD) only environments
• Strong IT security, compliance, and best practices knowledge
• Windows 11 desktop deployment and lifecycle management
• Ability to create/customize Windows OS builds for global deployment
• PowerShell scripting and automation experience (PSADT, remediation scripts)
• Hardware/VDI awareness and experience with legal-industry apps or complex business apps
• ITIL-aligned support experience with incident, problem, change and release processes
• Excellent communication across technical and non-technical stakeholders
• High degree of self-sufficiency, organization and collaborative mindset

• self-sufficient
• organized
• collaborative
• MECM
• Intune
• PSADT

…