Associate Technical Support Specialist

Overview

In this role you support end users by handling common hardware and software issues, often via ticketing and live channels. You work closely with cross-functional teams to resolve incidents, gain exposure to enterprise technologies, and develop foundational IT operations skills. You’ll contribute to a collaborative, growth-focused environment that values curiosity and professionalism. This position offers hands-on experience with modern workplace tech and a clear path for career development.

Pay / Benefits

• Collaborative environment with mentorship
• Hands-on experience supporting enterprise technologies
• Career development opportunities and internal growth
• Training opportunities
• Focus on employee growth and inclusion

Responsibilities

• Respond to user requests via tickets, chat, email, walk-up, and virtual channels
• Troubleshoot hardware, software and access issues for end users
• Support laptops, desktops, printers, mobile devices, and collaboration tools
• Assist with account access, password resets, VPN, and basic system configuration
• Support multiple operating systems (Windows, macOS, ChromeOS)
• Help deploy and maintain mobile devices (iPhone, Android, tablets)
• Perform initial incident diagnosis and escalate complex issues
• Document troubleshooting steps and follow procedures
• Assist with workstation setup and onboarding as needed
• Participate in ongoing learning to expand technical and customer support capabilities

Key requirements

• Exposure to enterprise support environments or help desk operations
• Familiarity with ServiceNow or similar ticket management platforms
• Basic networking concepts (wireless, remote access)
• Experience with mobile devices and modern workplace technologies

• Strong interpersonal and communication skills
• Customer service oriented
• Team collaboration
• ServiceNow or similar ticketing platforms
• Windows, macOS, ChromeOS support
• VPN connectivity

…