Customer Success Account Manager

Overview

In this CSAM role, you lead post‑sales delivery for strategic public sector customers, ensuring value realization across Microsoft’s cloud portfolio. You’ll align resources, manage program delivery, and maintain executive‑level engagement to drive outcomes. The position sits within the Customer Experience & Success organization and offers growth through delivery leadership and cloud expertise. You’ll work with cross‑functional teams to de-risk delivery and accelerate customer adoption in a dynamic, globally impacting environment.

Responsibilities

• Nurture and expand relationships with key executive stakeholders to align priorities with solution planning and governance.
• De-risk and accelerate delivery of Microsoft solutions, leading team orchestration across cloud platforms to boost adoption.
• Engage with customers to align their objectives with the Microsoft portfolio and link CSPs to account priorities.
• Lead strategic program planning, reviews, prioritization, and stakeholder management to achieve customer outcomes.
• Assess and monitor customer health across cloud services and ensure resilience.
• Develop technical competency across solution areas to connect business goals with Microsoft offerings.
• Collaborate with account teams to sustain customer relationships across functional lines.
• Present to diverse audiences, including C‑level executives, to drive decisions and consensus.

Key requirements

• Experience in customer success, solution delivery, practice management, or portfolio management in a customer-facing role.
• Proven leadership in delivering and coordinating internal delivery teams.
• Strong communication, presentation, and facilitation skills with ability to influence stakeholders.
• Ability to multi‑task in a dynamic environment and adapt to change.
• Growth mindset and collaborative problem solving with a proven ability to work with cross‑functional teams.
• Travel willingness (national) up to 30%.

• Exceptional communication and presentation
• Collaborative leadership
• Stakeholder influence
• Azure
• M365
• ITIL or service management

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