Data Protection Analyst

Overview

In this role you support day-to-day privacy operations for the DPO Office, overseeing complaints, rights requests, incident management and policy guidance. You’ll drive process improvements, produce reports, and support privacy-by-design and compliance activities. You’ll enhance the DPO’s digital presence and contribute to Heathrow’s digital transformation journey while coordinating with internal and external stakeholders. This is a chance to shape privacy services in a high-impact, globally connected environment.

Pay / Benefits

• competitive salaries
• performance-based annual bonuses
• Share in Success bonus plans
• generous annual leave
• market-leading pensions
• private health insurance

Responsibilities

• Coordinate and manage core DPO activities, including compliance reviews, reporting, stakeholder communications, and scheduling privacy-related activities
• Support the complaints process with timely investigations, stakeholder engagement, documentation, dashboards, and resolution
• Operate and improve the rights requests process, ensuring statutory deadlines and effective stakeholder engagement
• Provide privacy advice and guidance to stakeholders, supporting privacy-by-design, assessments, and compliance tasks
• Maintain and enhance the DPO Office’s digital presence and knowledge resources (online content, self-service tools, training materials, team inbox)
• Support privacy incident and third-party risk management (investigations, mitigation, lessons learned, supplier/partner data processing oversight)
• Produce and analyse privacy management information (KPIs, dashboards, reports, trends) to identify process improvements and strengthen the privacy function

Key requirements

• Knowledge of data protection legislation (UK GDPR, PECR, DUAA)
• Experience in a fast-paced environment with competing priorities and deadlines
• Strong stakeholder management and relationship-building skills
• Ability to collaborate in a team while managing responsibilities independently

• Stakeholder management
• Collaboration and teamwork
• Proactiveness and proactive problem solving
• Microsoft 365 applications (SharePoint, Excel, Office 365 eDiscovery)
• Adobe Acrobat Pro
• Web content management

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