Customer Support Manager

Overview

In this role you will lead key aviation customer relationships and coordinate cross-functional technical and operational support to ensure compliant service delivery. You will work closely with engineering, maintenance and operations teams within a multinational aerospace leader. The position offers exposure to major airlines and aerospace clients, with clear opportunities for progression and a attractive benefits package. You will help shape how the company delivers industry-standard support while navigating aviation regulations.

Pay / Benefits

• Competitive salary
• Monday-Friday (37.5 hours)
• Excellent bonus scheme
• Private medical cover
• Group pension
• Share incentive plan (ESOP)

Responsibilities

• Manage relationships with aviation and aerospace customers
• Coordinate customer support, technical inquiries and operational requirements
• Collaborate with internal engineering, maintenance and operations teams
• Ensure customer requirements are met in line with industry standards and aviation regulations

Key requirements

• Background in Aviation, Aerospace
• Experience in customer support, account management or aviation operations
• Strong communication and stakeholder management
• Working knowledge of Part 145 and Part CAMO regulations

• strong communication
• stakeholder management
• team collaboration
• Part 145 regulations
• Part CAMO regulations
• aviation operations coordination

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