Customer Support Engineer

Overview

As Customer Support Engineer, you’ll manage technical operations and customer-facing contracts in defence and communications. You will lead cross-functional teams and external contractors to deliver on-site and remote support, installations, and maintenance. Your proactive, client-focused approach will build strong relationships and ensure timely service delivery. This role combines hands-on technical work with clear, audience-tailored communication and collaboration across locations, offering meaningful impact in mission-critical operations.

Pay / Benefits

• Salary up to £55,000 doe
• 3% to 6% annual bonus
• Pension 4% employee / 6% employer
• Lifecover and Death in Service
• Private healthcare
• Competitive annual leave”,”Flexible working when not travelling (70% site-based, 30% office/remote)

Responsibilities

• Manage technical operations and customer-facing contracts
• Coordinate cross-functional teams and external contractors
• Support customers across locations and projects to meet business objectives
• Tailor technical explanations for diverse audiences
• Drive proactive service delivery and relationship building

Key requirements

• Proven experience managing technical operations and customer-facing contracts, ideally in communications or defence sectors
• Strong leadership and project management skills with cross-functional coordination
• Deep understanding of downlink communication systems and field operations (installations, commissioning, maintenance)
• Ability to tailor technical explanations for varied audiences
• Demonstrated customer-focused mindset and proactive service delivery

• excellent communication
• leadership
• proactive problem solving
• downlink communication systems
• field operations (installations, commissioning, maintenance)
• customer-facing contracts management

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