Regulated Complaints Specialist & Investigator

Goodlord is seeking a candidate to join our central complaints function in Lincoln, blending two days in-office with remote work for the rest of the week. You will manage the complaints inbox, ensure timely acknowledgements and adhere to FCA rules, maintaining thorough case records and delivering well-reasoned final responses.

The role requires proven complaint handling experience, strong writing skills, and a solid grasp of regulated timelines and evidential standards, with an investigative

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