Pensions Operations Manager – Defined Contribution (DC)
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An excellent opportunity for an experienced Pensions Operations Manager to take responsibility for a DC Master Trust Member Administration team within a leading pensions organisation.
We’re looking for a strong operational leader with extensive Defined Contribution (DC) pensions experience, excellent people management skills and a track record of delivering high-quality pension administration services.
Key responsibilities:
• Lead, manage and develop DC pension administration teams
• Drive service quality, operational efficiency and continuous improvement
• Oversee quality assurance, complaints and complex DC administration
• Coach and develop managers and their teams
• Manage performance, recruitment and people-related matters
• Improve processes, systems and ways of working
• Support client relationships and stakeholder meetings
• Contribute to new business and wider change initiatives
What you’ll need:
• Extensive DC pensions administration experience
• Proven pensions operations/administration management experience
• Strong people management and leadership skills
• Excellent technical knowledge of DC administration
• Good understanding of DC scheme governance and compliance
• Strong client and stakeholder management skills
• Knowledge of DC Master Trust governance would be beneficial but not essential.
• APMI is desirable, although candidates qualified by experience will also be considered
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