Customer Success Manager

talisman is retained by an energy & infrastructure SaaS company as they go-to-market for a CSM to join their team.

This person will own a focused book of high value accounts from day one. The book is deliberately small: you should know every account, and every stakeholder in it, personally.

The role

• A high touch book of accounts, spoken to several times a week, not a quarterly check in model
• Full ownership of renewals, expansion and cross sell across your accounts
• Driving adoption and proving commercial value across a broad user base, up to and including C level
• Building the playbook as you go, in close partnership with sales

What they’re looking for

• Track record on large, multi stakeholder accounts, ideally six figure ARR
• Background in infrastructure, energy, utilities or construction and engineering, or a clear adjacency
• Genuinely hands on and high touch, comfortable in an early stage, fast moving environment
• Someone who runs towards difficult customer problems rather than managing dashboards

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