Administrative Assistant

Job Description

🚀 Role | Administrative Assistant

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Area | Operations & Client Support

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Based | London | Office-based

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Sector | Financial Services

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Salary | Up to £28,500

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We’re working with a well-established organisation within the professional services sector that is looking to appoint an Administrative Assistant to support their operations and client services team.

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This is a varied role offering exposure across administration, client liaison, and operational support within a professional, fast-paced environment.

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As an Administrative Assistant, you will:

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• Act as a first point of contact for client enquiries via phone and email

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• Resolve queries efficiently and escalate complex matters where required

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• Produce accurate reports and spreadsheets for management

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• Maintain and update internal systems and databases

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• Set up and manage new cases on the case management system

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• Support payment queries and account administration

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• Handle incoming/outgoing post, scanning and document management

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• Conduct welcome calls and support client onboarding

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• Assist with email and telephone campaigns

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• Support wider operational and ad-hoc administrative tasks

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What we’re looking for:

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• Previous administrative experience in a busy office environment

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• Strong customer service skills

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• Excellent written and verbal communication

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• High attention to detail and accuracy

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• Strong Microsoft Office skills (Word, Excel, Outlook)

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• Ability to prioritise workload and meet deadlines

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• A proactive, positive and professional approach

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