Customer Care Data Lead

Overview

As Customer Care Data Lead you drive data governance and analytics for Insulets International Customer Care. You own data definitions, metric logic, and reporting standards, partnering with cross-functional teams to ensure trusted insights and scalable reporting. You will shape semantic models and data platforms (e.g., Microsoft Fabric) to enable data-driven decision making and uplift data literacy. This role combines business ownership with strong technical execution in SQL, Python, and modern analytics tools, across London or Lisbon.

Responsibilities

• Own and maintain Customer Care definitions, KPI logic, and reporting requirements; ensure consistent metric usage across assets
• Govern data quality and data lifecycle of metrics; partner with IT and Analytics to resolve data issues
• Translate business needs into reporting/analytics requirements; govern semantic models, datasets, and dashboards
• Ensure reporting reflects Customer Care processes; map data flows and identify gaps impacting quality
• Drive standardisation of reporting across regions; develop documentation, templates, and governance routines
• Identify opportunities to reduce duplication and manual reconciliation in reporting; enable scalable analytics through governance

Key requirements

• 5+ years in Data Engineering, Analytics Engineering, or related fields
• Strong proficiency in SQL, Python, Spark; experience with enterprise systems (CRM, ERP, AWS)
• Hands-on experience with Microsoft Fabric and/or Databricks
• Experience implementing data quality and governance procedures
• Ability to translate technical concepts for non-technical stakeholders; strong communication
• Experience integrating large datasets across Salesforce, SAP, AWS

• autonomy
• strong problem-solving
• collaboration and mentoring
• SQL
• Python
• Spark

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