Hearing Wellness Advisor – Newtownabbey

Overview

In this role you welcome customers, support their hearing journey, and help build the foundation for a career in audiology within Boots Hearingcare. You work in a modern clinic, assisting Audiologists and delivering a high-quality, customer-centric service. Structured training, hands-on practice, and a clear progression path underpin your development toward professional audiology qualifications. This is a growth-focused, customer-facing position with real responsibility and a clear future in the field.

Pay / Benefits

• Salary: 26,500 per annum
• Monthly bonus scheme
• Boots Discount Card
• Pension scheme
• Life assurance
• 25 days annual leave (30 with service) plus bank holidays

Responsibilities

• Be the first point of contact for customers with a warm, professional welcome
• Conduct hearing screenings and pre-clinic checks
• Support hearing aid maintenance, aftercare, and troubleshooting
• Assist Audiologists with clinic flow and client preparation
• Explain hearing health options and next steps to customers
• Manage appointments, admin tasks, and customer records accurately
• Deliver a high-quality, customer-centric service

Key requirements

• GCSEs in Maths, English, and Science
• Strong customer focus and performance
• Ability to balance academic study with clinical practice
• Solid customer-service background (healthcare or retail ideal)
• Confidence in consulting with customers
• Excellent communication and organisational skills
• Strong attention to detail and administration skills
• Genuine interest in hearing health and progression into audiology

• customer focus
• communication
• organisational skills
• hearing screenings
• pre-clinic checks
• hearing aid maintenance and aftercare

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