Food & Beverage Assistance Manager

Overview

In this role, you drive guest-focused service across all Food & Beverage outlets within a busy hotel setting. You lead a diverse team, coordinate with other departments, and uphold hygiene and brand standards while managing stock and safety. You contribute to the department’s financial targets through efficient operations and personalized guest experiences. The position offers daily opportunities to shape service quality, staff development, and guest satisfaction within a renowned hospitality group.

Pay / Benefits

• Training and development programs
• Discount card for Accor hotels worldwide
• Complimentary stays in UK hotels
• Meals on duty
• Uniforms
• Employee Advisory Service

Responsibilities

• Oversee all Food & Beverage outlets including restaurant, bar, and events
• Ensure professional guest service and adherence to service times
• Maintain food hygiene, brand standards, stock control, and OHS
• Manage F&B staff including rostering, training, and performance
• Build relationships with guests and regular patrons; personalize service
• Handle guest complaints tactfully and efficiently
• Monitor equipment and stock levels to avoid shortages impacting operations
• Conduct proper handover and communication between shifts
• Perform Duty Manager shifts and contribute to departmental financial targets

Key requirements

• Previous experience in a similar role is essential
• Exceptional customer service skills
• Ability to supervise and lead a team to achieve excellent service
• Outstanding time management and organisational skills
• Excellent interpersonal skills across departments, guests, and employees

• Exceptional customer service
• Leadership and people management
• Strong communication
• Team collaboration
• Problem solving and tactful handling of complaints

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