Customer Success Specialist (French Speaking)

Overview

In this role you will own and grow a portfolio of strategic, high-pidelity accounts across the UK and France. You will build relationships with French-speaking stakeholders, drive renewals and long-term growth, and turn disengaged clients into high-value partners. You’ll combine relationship management, data-driven value delivery, and cross-functional coordination to enable adoption and tangible outcomes. This is a high-autonomy role with broad scope, offering the chance to shape ongoing customer success and business impact.

Pay / Benefits

• OTE 51,000 to 55,000
• Remote working with flexibility
• Travel across UK and internationally
• High autonomy and ownership of outcomes
• Exposure to diverse industries and customers
• Regular coaching and development

Responsibilities

• Manage a portfolio of key accounts with substantial ARR and growth potential
• Build and nurture relationships with French-speaking stakeholders across business units
• Drive retention, renewals, and account expansion
• Turn disengaged customers into high-value partners
• Use data and insights to tell a value story and demonstrate impact
• Identify opportunities to improve outcomes and adoption
• Act as a trusted advisor and coordinate with cross-functional teams
• Support onboarding, installation, billing queries, and service delivery across teams

Key requirements

• Fluent (professional level) French and English
• Experience in Customer Success, Account Management, or similar (mid to enterprise level)
• Background in recurring revenue environments (SaaS, telecoms, leasing, etc.)
• Strong problem-solving ability and logical thinking
• Ability to engage with senior stakeholders (C-level exposure)
• High ownership, resilience, and follow-through
• Experience in data-driven environments and discussing data with customers
• Comfortable making decisions

• Relationship-building
• Proactive problem solving
• Cross-functional collaboration
• Adaptability in ambiguous environments
• Data-driven analytics communication
• SaaS/recurring revenue awareness

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