Overview
In this role you will manage external partners to deliver new centre openings and refurbishment programmes on time and within budget. You will oversee scope, programme, and cost while ensuring design standards are met across the estate. You’ll coordinate internal and external stakeholders to prioritise work and minimise disruption to customers. You will shape the supplier network and drive cost efficiency and standardisation. This is a high-impact, multi-country role that supports IWG’s growth and sustainability goals.
Pay / Benefits
- induction training
- career progression opportunities
- flexible, personalised workplace benefits
- wellbeing support
- ongoing learning and development
- competitive recruitment process transparency
Responsibilities
- Programme manage end-to-end delivery with outsourced partners
- Clarify expectations, deadlines, and escalate risks promptly
- Own scope, programme and cost; ensure alignment with design standards
- Manage fit-out by partners to global design and build standards
- Plan refurbishment/maintenance with minimal customer disruption and ROI focus
- Utilise Design & Build where suitable and engage other contractors as needed
- Coordinate internal/external stakeholders to align with business priorities
- Robustly monitor supplier performance per contract and maintain engagement
- Leverage network to partner with appropriate suppliers
- Provide training to vendors on IWG Design & Construction guidelines
Key requirements
- Significant project/programme management experience in fast-paced environments
- Experience delivering multiple openings to tight timescales and budgets
- Proactive problem solving with a customer-first approach
- Highly commercial with experience reducing costs while standardising
- High attention to detail and resilience in ambiguous/change-filled contexts
- Experience in refurbishment/maintenance management (desirable)
- Ability to influence stakeholders across countries and cultures
- Experience selecting/managing preferred partners for large Design & Build programmes (advantage)
- Proactive problem solving
- Customer-first mindset
- Strong influencing skills across cultures
- Programme management
- Stakeholder management across countries
- Design & Build processes and guidelines
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