Patient Services Advisor

Overview

In this role you will be the first point of contact for patients at Wellington Medical Centre, delivering a calm, friendly experience both in person and on the phone. You will support a wide range of admin tasks and assist the multidisciplinary team to ensure smooth patient flow, registration, appointments, and prescriptions. You’ll work across administrative duties with a focus on confidentiality and high-quality service. This is a friendly, supportive position at a large training GP practice with opportunities for staff development.

Pay / Benefits

• NHS Pension Scheme with 20% employer contribution
• Life assurance via the NHS Pension scheme
• Dedication to staff development and educational opportunities
• NHS & Blue Light Card Discounts
• Frequent social outings

Responsibilities

• Assist patients via telephone or in person in an efficient, caring manner
• Be the first point of contact for patients and visitors, maintaining a calm, friendly image
• Record accurate patient details and forward inquiries promptly to relevant personnel
• Make and manage appointments using the practice’s system
• Process repeat prescription requests according to policy
• Explain registration procedures to new/temporary patients
• Open and secure premises at start/end of day and ensure necessary controls for confidentiality
• Maintain accurate records and assist with statistics and reporting as required
• Collaborate with Doctors and other staff to support patient care and smooth operations
• Provide cover for colleagues when needed and participate in team and external meetings

Key requirements

• 4 GCSE (or equivalent) Maths & English
• Experience in a front-line, customer-facing role
• Good interpersonal and telephone skills
• Ability to use Windows applications and operate computer systems
• Desirable: EMIS Web experience, knowledge of medical terminology
• Commitment to confidentiality and health and safety policies

• customer-oriented
• clear communication
• team collaboration
• EMIS Web
• Windows applications
• accurate data entry

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